Taos Hotel Owner Tells Whiney Employees to Push a Rope

I found this story interesting.  It highlights a new hotel owner in Taos, NM.  He bought a distressed hotel and decided to run it his way (since it was his money.)

I applaud Larry Whitten.  I like the fact that he is not backing down.  He explained in the interview that he fires everyone and they have to reapply for their jobs. Also, having someone use an easy to recognize name is common practice in customer service arenas – try and contact a call center and log what name they use. I’ll bet it is something simple.

Evidently CNN’s Rick Sanchez has changed his name to be more accepted by the American audience as illustrated by this clip. Sanchez also agreed with the hotel owner and his policy for those people answering the phone and dealing directly with customers.

The bottom line is that this is Mr. Whitten’s hotel – he paid for it and is responsible for making it profitable. He understands business. If he is successful, more local people will have jobs and that is real job security.

Of course, this is just my opinion.

Rob’s Rant

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